Privacy Policy
At Sol Y Viento Pansol Hotel (née Sol Y Viento Mountain Hot Springs Resort Inc.), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and disclose your Personal Information and Sensitive Personal Information when you visit our website.
Data collection on our website
What do we collect?
We collect your Name, Mobile Number and Email Address. We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law. We do not record or log any user traffic so potential sharing such data with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.
Why do we collect?
Data protection law means that we can only process your data for an specific purpose where we have a lawful basis to do so. Here are the reasons of processing your data:
Reservation and Booking Management
Identification and Verification, Communication and Confirmation
Personalization and Guest Preferences, Reservation Management
and Tracking.
Lawful Basis: Contract, Legitimate Interest
Check-in and Check-out
Arrival Listing, Room Allocation, Payment and
Authorization, Information exchange, Settlement of charges, Billing and Receipts, Feedback and
Departures.
Lawful Basis: Contract, Legitimate Interest
Delivery of Service
Room Service, Advance Order, Amenities and Facilities,
Personal Request.
Lawful Basis: Legitimate Interest
Promos Notifications
(with Consent)
Sending you messages or emails about Hotel Promos, Discounts Offer,
Events Invitations,..
Lawful Basis: Consent
When do we collect?
We collect your personal details when you inquire to us, when you register to us, when you call us, when you book a reservation or when you use our messenger plugin on our website.
Inquiry
Registration
Call
Book
Message
How do we collect?
We collect data on our website when you provide it to us. This could, for example, be data you enter on a contact form or by using facebook messenger plugin.
Contact Form
We use contact form on our website where you enter your data to send us inquiries.
Facebook Messenger
We provided a facebook messenger where you can directly chat us through our facebook channel and talk to our reservation agent.
Phone Call
We provided our contact number information on our website where you can give us a call for your inquiries.
Here where you can send a message through our reservation email provided on the website.
Plugins and Tools
Facebook Messenger
Our website uses plugins from Facebook Messenger.If you visit one of our pages featuring a Messenger plugin, a connection to the Facebook servers is established. Here the Facebook server is informed that you visit our website.If you’re logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Facebook account or use it anonymously.
Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/privacy/policy/
Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Data gathering upon arrival at the hotel premises.
What do we collect?
We collect your Name, Address, Mobile Number, Email Address, Nationality, Birthday, Car type, Plate Number, Color, Company Name & Designation. We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.
Why do we collect?
Data protection law means that we can only process your data for an specific purpose where we have a lawful basis to do so.Here are the reasons of processing your data:
Reservation and Booking Management
Identification and Verification, Communication and Confirmation
Personalization and Guest Preferences,Reservation Management
and Tracking
Lawful Basis: Contract, Legitimate Interest
Check-in and Check-out
Arrival, Registration, Room Allocation, Key Distribution, Payment and
Authorization, Information exchange, Settlement of charges, Room
Inspection, Return of Key Cards, Billing and Receipts, Feedback and
Departures...
Lawful Basis: Contract, Legitimate Interest
Delivery of Service
Room Service, Advance Order, Amenities and Facilities,
Personal Request.
Lawful Basis: Legitimate Interest
Promos Notifications
(with Consent)
Sending you messages or emails about Hotel Promos, Discounts Offer,
Events Invitations,..
Lawful Basis: Consent
When do we collect?
Inquiry
When you in quire to us
Registration
When you register to us
Call
When you call us
Book
When you book a reservation
Contact
When we call you
How do we collect?
Registration Form
We collect information through our registration form once you arrive to the hotel premises.
Social Media
We are collecting data through our social media channels once you send us inquiry for booking.
Phone Call
We collect data through phone call interactions when you call us or when we call you.
We collect data through our reservation email.
In-person Interaction
We collect data through personal interaction during your inquiries and reservations.
How secure is the data we collect?
We have physical, electronic, and organizational procedures to safeguard and secure the information we collect.
Where do we store your data?
We stored your information in a storage secured with access control, lock filing cabinets and databases protected using industry-standard encryption and security technologies.
If you avail or book our services we delete or destruct your data 1 year after your checking out in the hotel
Where do we transfer your data?
We may disclose your data to :
University of Perpetual Help System – Dalta as extension office of Sol Y Viento
Alta D’ Tagaytay – Sister hotel of Sol Y Viento
The purpose of transferring your data to our extension office is for checking and auditing financial status of the hotel. We transfer some data also to our sister Hotel Alta D’ Tagaytay just for specific purpose of referral for your event’s or stay.
What are your rights?
You have the right to access, correct, delete, or restrict the processing of your Personal Information and Sensitive Personal Information. To exercise your rights, please contact us at Globe : 0977-257-6296 Landline : (049)-523-6585 Email: dataprotectionofficer@syvhotelsandresorts.com.
Inquiry
If you have any questions about this Privacy Notice or our data protection and security practices, please contact us at Globe : 0977-257-6296, Landline : (049)-523-6585, Email: dataprotectionofficer@syvhotelsandresorts.com