Privacy Policy

At Sol Y Viento Pansol Hotel (née Sol Y Viento Mountain Hot Springs Resort Inc.), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and disclose your Personal Information and Sensitive Personal Information when you visit our website.

Data collection on our website

What do we collect?

We collect your Name, Mobile Number and Email Address. We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your  specific consent, or when we have to to comply with the law. We do not record or log any user traffic so potential sharing such data with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.

Why do we collect?

Data protection law means that we can only process your data for an specific purpose where we have a lawful basis to do so. Here are the reasons of processing your data:

Reservation and Booking Management

Identification and Verification, Communication and Confirmation Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest

Check-in and Check-out


Arrival Listing, Room Allocation, Payment and Authorization, Information exchange, Settlement of charges, Billing and Receipts, Feedback and Departures.
Lawful Basis: Contract, Legitimate Interest

Delivery of Service


Room Service, Advance Order, Amenities and Facilities, Personal Request.
Lawful Basis: Legitimate Interest

Promos Notifications
(with Consent)

Sending you messages or emails about Hotel Promos, Discounts Offer, Events Invitations,..
Lawful Basis: Consent

When do we collect?

We collect your personal details when you inquire to us, when you register to us, when you call us, when you book a reservation or when you use our messenger plugin on our website.

Inquiry

Registration

Call

Book

Message

How do we collect?

We collect data on our website when you provide it to us. This could, for example, be data you enter on a contact form or by using facebook messenger plugin.

Contact Form

We use contact form on our website where you enter your data to send us inquiries.

Facebook Messenger

We provided a facebook messenger where you can directly chat us through our facebook channel and talk to our reservation agent.

Phone Call

We provided our contact number information on our website where you can give us a call for your inquiries.

Email

Here where you can send a message through our reservation email provided on the website.

Plugins and Tools

Facebook Messenger

Our website uses plugins from Facebook Messenger.If you visit one of our pages featuring a Messenger plugin, a connection to the Facebook servers is established. Here the Facebook server is informed that you visit our website.If you’re logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Facebook account or use it anonymously.

Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/privacy/policy/

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

Data gathering upon arrival at the hotel premises.

What do we collect?

We collect your Name, Address, Mobile Number, Email Address, Nationality, Birthday, Car type, Plate Number, Color, Company Name & Designation. We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your  specific consent, or when we have to to comply with the law.

Why do we collect?

Data protection law means that we can only process your data for an specific purpose where we have a lawful basis to do so.Here are the reasons of processing your data:

Reservation and Booking Management

Identification and Verification, Communication and Confirmation Personalization and Guest Preferences,Reservation Management and Tracking
Lawful Basis: Contract, Legitimate Interest

Check-in and Check-out


Arrival, Registration, Room Allocation, Key Distribution, Payment and Authorization, Information exchange, Settlement of charges, Room Inspection, Return of Key Cards, Billing and Receipts, Feedback and Departures...
Lawful Basis: Contract, Legitimate Interest

Delivery of Service


Room Service, Advance Order, Amenities and Facilities, Personal Request.
Lawful Basis: Legitimate Interest

Promos Notifications
(with Consent)

Sending you messages or emails about Hotel Promos, Discounts Offer, Events Invitations,..
Lawful Basis: Consent

When do we collect?

Inquiry

When you in quire to us

Registration

When you register to us

Call

When you call us

Book

When you book a reservation

Contact

When we call you

How do we collect?

Registration Form

We collect information through our registration form once you arrive to the hotel premises.

Social Media

We are collecting data through our social media channels once you send us inquiry for booking.

Phone Call

We collect data through phone call interactions when you call us or when we call you.

Email

We collect data through our reservation email.

In-person Interaction

We collect data through personal interaction during your inquiries and reservations.

How secure is the data we collect?

We have physical, electronic, and organizational procedures to safeguard and secure the information we collect.

Where do we store your data?

We stored your information in a storage secured with access control, lock filing cabinets and databases protected using industry-standard encryption and security technologies.

If you avail or book our services we delete or destruct your data 1 year after your checking out in the hotel

Where do we transfer your data?

We may disclose your data to : 

University of Perpetual Help System – Dalta as extension office of Sol Y Viento

Alta D’ Tagaytay – Sister hotel of Sol Y Viento

The purpose of transferring your data to our extension office is for checking and auditing financial status of the hotel. We transfer some data also to our sister Hotel Alta D’ Tagaytay just for specific purpose of referral for your event’s or stay.

What are your rights?

You have the right to access, correct, delete, or restrict the processing of your Personal Information and Sensitive Personal Information. To exercise your rights, please contact us at                                                                                                                                              Globe : 0977-257-6296                                                                                                                                                                              Landline : (049)-523-6585                                                                                                                                                                                  Email: dataprotectionofficer@syvhotelsandresorts.com.

Inquiry

If you have any questions about this Privacy Notice or our data protection and security practices, please contact us at Globe : 0977-257-6296, Landline : (049)-523-6585, Email: dataprotectionofficer@syvhotelsandresorts.com

Privacy Policy

At Sol Y Viento Pansol Hotel, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and disclose your Personal Information and Sensitive Personal Information when you visit our website.

Data collection on our website

What do we collect?

We collect your Name, Mobile Number and Email Address. We do not collect any "sensitive data" a.g., racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic or biometric or health data, sexual orientation & practices, and offences or alleged offences, except when we have your specific consent, or when we have to comply with the law. We do not record or log any user traffic so potential data sharing with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.

Why do we collect?

Data protection law means that we can only process your data for a specific purpose where we have a lawful basis to do so. Here are the reasons for processing your data:

Reservation and Booking Management

Identification and Verification, Communication and Confirmation, Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest

 Check-in and Check-out
Arrival Listing, Room Allocation, Payment and Authorization, Information exchange, Settlement of charges, Billing and Receipts, Feedback and Departures.
Lawful Basis: Contract, Legitimate Interest

Delivery of Service
Room Service, Advance Order, Amenities and Facilities, Personal Request.
Lawful Basis: Legitimate Interest

Promos Notifications
(with Consent)

Sending you messages or emails about Hotel Promos, Discounts Offer, Event Invitations,
Lawful Basis: Consent

When do we collect?

We collect your personal details when you inquire from us, when you register with us, when you call us, when you book a reservation or when you use our messenger plug-ins on our website.

  • Inquiry
  • Registration
  • Call
  • Book
  • Message

How do we collect?

We collect data on our website when you provide it to us. This could, for example, be data you enter on the contact form or by using Facebook messenger plug-in.

We use the contact form on our website where you enter your data to send us inquiries. We provided a Facebook messenger where you can directly chat with us through our Facebook channel and talk to our reservation agent. We provided our contact number information on our website where you can give us a call for your inquiries. Here you can send a message through our reservation email provided on the website.

Plugins and Tools

Facebook Messenger

Our website uses plug-ins from Facebook Messenger. If you visit one of our pages featuring a Messenger plug-in, a connection to the Facebook server is established. Here the Facebook server is informed that you visited our website. If you are logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Facebook account or use it anonymously.

Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/privacy/policy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

By closing this Notice you are allowing us to process your data from our website. For complete details please check our Privacy Policy Page.

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