At Sol Y Viento Pansol Hotel (née Sol Y Viento Mountain Hot Springs Resort Inc.), we are committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, and disclose your Personal Information and Sensitive Personal Information when you visit our website.
Privacy Policy
Data collection on our website
What do we collect?
We collect your Name, Mobile Number and Email Address. We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law. We do not record or log any user traffic so potential sharing such data with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.
Why do we collect?
We collect your Name, Mobile Number and Email Address. We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic data, biometric data,health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law. We do not record or log any user traffic so potential sharing such data with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.
Reservation and Booking Management
Identification and Verification, Communication and Confirmation Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest
Check-in and Check-out
Arrival Listing, Room Allocation, Payment and Authorization, Information exchange, Settlement of charges, Billing and Receipts, Feedback and Departures.
Lawful Basis: Contract, Legitimate Interest
Delivery of Service
Identification and Verification, Communication and Confirmation Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest
Promos Notifications
(with Consent)
Identification and Verification, Communication and Confirmation Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest
When do we collect?
We collect your personal details when you inquire to us, when you register to us, when you call us, when you book a reservation or when you use our messenger plugin on our website.
Inquiry
Registration
Call
Book
Message
How do we collect?
We collect data on our website when you provide it to us. This could, for example, be data you enter on a contact form or by using facebook messenger plugin.
Contact Form
Facebook Messenger
Phone Call
Plugins and Tools
Facebook Messenger
Our website uses plugins from Facebook Messenger.If you visit one of our pages featuring a Messenger plugin, a connection to the Facebook servers is established. Here the Facebook server is informed that you visit our website.If you’re logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Facebook account or use it anonymously.
Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/privacy/policy/
Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Data gathering upon arrival at the hotel premises.
We have physical, electronic, and organizational procedures to safeguard and secure the information we collect.
We stored your information in a storage secured with access control, lock filing cabinets and databases protected using industry-standard encryption and security technologies.
If you avail or book our services we delete or destruct your data 1 year after your checking out in the hotel
We may disclose your data to :
University of Perpetual Help System – Dalta as extension office of Sol Y Viento
Alta D’ Tagaytay – Sister hotel of Sol Y Viento
The purpose of transferring your data to our extension office is for checking and auditing financial status of the hotel. We transfer some data also to our sister Hotel Alta D’ Tagaytay just for specific purpose of referral for your event’s or stay.
You have the right to access, correct, delete, or restrict the processing of your Personal Information and Sensitive Personal Information. To exercise your rights, please contact us at
Globe : 0977-257-6296
Landline : (049)-523-6585
Email: dataprotectionofficer@syvhotelsandresorts.com.
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