Privacy Policy

At Sol Y Viento Pansol Hotel, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and disclose your Personal Information and Sensitive Personal Information when you visit our website.

Data collection on our website

What do we collect?

We collect your Name, Mobile Number and Email Address. We do not collect any "sensitive data" a.g., racial or ethnic origin, political opinions, religious /philosophical beliefs, trade union membership, genetic or biometric or health data, sexual orientation & practices, and offences or alleged offences, except when we have your specific consent, or when we have to comply with the law. We do not record or log any user traffic so potential data sharing with third parties is technically impossible. We do not store IP addresses, access times or duration, nor bandwidth caused by individual users.

Why do we collect?

Data protection law means that we can only process your data for a specific purpose where we have a lawful basis to do so. Here are the reasons for processing your data:

Reservation and Booking Management

Identification and Verification, Communication and Confirmation, Personalization and Guest Preferences, Reservation Management and Tracking.
Lawful Basis: Contract, Legitimate Interest

 Check-in and Check-out
Arrival Listing, Room Allocation, Payment and Authorization, Information exchange, Settlement of charges, Billing and Receipts, Feedback and Departures.
Lawful Basis: Contract, Legitimate Interest

Delivery of Service
Room Service, Advance Order, Amenities and Facilities, Personal Request.
Lawful Basis: Legitimate Interest

Promos Notifications
(with Consent)

Sending you messages or emails about Hotel Promos, Discounts Offer, Event Invitations,
Lawful Basis: Consent

When do we collect?

We collect your personal details when you inquire from us, when you register with us, when you call us, when you book a reservation or when you use our messenger plug-ins on our website.

• Inquiry
• Registration
• Call
• Book
• Message

How do we collect?

We collect data on our website when you provide it to us. This could, for example, be data you enter on the contact form or by using Facebook messenger plug-in.

We use the contact form on our website where you enter your data to send us inquiries. We provided a Facebook messenger where you can directly chat with us through our Facebook channel and talk to our reservation agent. We provided our contact number information on our website where you can give us a call for your inquiries. Here you can send a message through our reservation email provided on the website.

Plugins and Tools

Facebook Messenger

Our website uses plug-ins from Facebook Messenger. If you visit one of our pages featuring a Messenger plug-in, a connection to the Facebook server is established. Here the Facebook server is informed that you visited our website. If you are logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Facebook account or use it anonymously.

Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/privacy/policy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

By closing this Notice you are allowing us to process your data from our website. For complete details please check our Privacy Policy Page.